Our KYC Policy

We take a risk-based approach to due diligence. This means that we adjust the level of verification depending on the transaction size, customer profile and potential risk factors. There are three main levels of verification:

• Simplified Due Diligence (SDD): This is applied in very low-risk situations (e.g., small transactions that are below thresholds);
• Customer Due Diligence (CDD): This is the standard verification process and is applied to most of our users;
• Enhanced Due Diligence (EDD): This is required for larger transactions, high-risk accounts or other special circumstances.

Depending on the verification level you specify, we may also request different types of documents:

• Basic Identification: Full name, date of birth, address and national ID number;
• Essential Documents: A valid passport or ID card, as well as proof of current address (e.g. a utility bill or bank statement issued within the last six months);
• Additional Documents: A secondary ID (e.g. a driver’s license), a selfie with your ID clearly visible, and a photo of your bank card (only the first 5 and last 4 digits, as well as the cardholder’s name and expiration date) should be visible.

When you submit your documents, we check them for clarity, accuracy and consistency. All files you submit must be legible and match the details you have entered in your game account. The verification team compares your documents with the registration information to ensure there are no discrepancies or signs of forgery.

Expired or outdated documents, or those sent to us in poor condition (e.g. blurry scans or incomplete images) are likely to be rejected, so be prepared for this. It is important that your name, address and ID details are clearly visible and that the files are in acceptable, readable formats. Official letters or invoices must include the name of the organization, date and full text of the document.

Common reasons for rejection:

• Discrepancy between the name or address on the document and the account details;
• Poor image quality, illegible text or cut off edges;
• Sending an image of an envelope, promotional correspondence or unverified statements.

We recommend that you carefully check all documents before sending them to us. This will reduce the time spent and increase the likelihood of their approval.

If the initial verification is passed, your account is marked as “Temporarily verified”. This will allow you to continue using the platform, but withdrawals will remain limited until full verification is completed.

Our KYC team usually reviews the documents within 24 hours and can make one of the following decisions:

• Verified: your identity has been verified and you are now granted full access to the platform;
• Rejected: one or more documents are invalid or do not meet the requirements described above;
• Additional information required: we need additional documents or clarification.

In case of rejection or request for additional information, you will receive a message from our support team indicating the necessary next steps. A prompt response from your side ensures that the verification process continues without unnecessary delays.

It is important to understand that verification is necessary not only for security, but also to comply with international regulations governing digital financial activities.