Privacy Policy Overview

At Zumospin, we collect personal data to provide a secure, personalised and compliant service to our users. This information allows us to effectively manage the platform, protect our users and our business. It also ensures a pleasant experience for our users.

We process personal data for several reasons:

• To provide services: We use your data to create and manage your account, provide game content and ensure smooth financial transactions;
• To comply with legal obligations: Anti-money laundering laws, identity verification requirements and compliance with licenses require us to verify your identity and store certain data;
• To personalize your experience: your personal data helps us to tailor our advertising campaigns, customer support and the platform functions in general to your preferences;
• To improve the platform: we analyze user behavior and thus improve the functionality, navigation and effectiveness of our services for you.

Depending on the situation, we rely on legal grounds (including the performance of a contract), legal obligations, explicit consent or our legitimate interests as a licensed operator. This variable approach ensures the lawfulness of each operation with your data.

We collect your personal information at different stages of your interaction with our platform. The scope and nature of this data depends on your activity with us.

In some cases (especially when using responsible gaming tools), we may collect data that is considered sensitive. For example:

• Health claims related to self-exclusion;
• Proof of financial solvency.

This data is especially protected and is only used by us with your express and explicit consent or when there is a valid legal need.

To comply with legal standards and provide you as a user with a safe gaming environment, we verify your identity as part of the Know Your Customer (KYC) procedure. This helps to confirm your age, prevent fraud, and comply with regulatory requirements.

Verification is usually carried out upon registration or your first deposit, but may also be required later, if your account activity changes. For example, large monetary transactions or inconsistencies in personal data may require additional verification.

Here you may need:

• A valid ID and proof of address;
• A selfie of you holding your ID;
• Verification by phone or video call.

We may also request documents confirming the source of your funds. Until such verification is completed, withdrawals will not be possible. This protects both your account with us and our platform itself.

If you need help, our support team is ready to help you through the entire process and minimize your time costs.

We use your personal data to provide you with our services as efficiently as possible and to comply with legal requirements. Each use of your data is clearly based on a specific, legitimate reason.

We do not sell your personal data. However, some information must still be transferred to trusted third parties to provide services, ensure the stability of our platform and comply with legal requirements. All our partners are verified, so strict privacy and data protection standards are guaranteed.

Data is transferred only if truly necessary (e.g. to process payments, ensure the security of the site or to verify your identity). In any case, in all situations, the amount of personal data we transfer is limited and is only available under clearly defined contractual conditions.

We may share your personal data with:

• Payment processors — to process deposits and withdrawals;
• Cloud services — to store and protect account information.;
• Regulators — to comply with the law (including licensing and self-exclusion lists).;
• Auditors and lawyers — as part of internal audits or to resolve disputes.

Each third party is required to comply with data protection standards.

We only retain personal data we receive for as long as necessary. The specific retention period depends on the nature of your account, regulatory requirements, and our operational needs.

Factors determining the retention period:

• Legal obligations: data required by AML or tax regulations may be retained for 5 to 10 years;
• Account activity: inactive accounts are periodically reviewed and may be closed (and data deleted);
• Some data is retained longer to resolve potential future claims.

At the end of the retention period, we securely delete or anonymize the data. Users can also request that their data be deleted.

As a user of Zumospin online casino, you have a number of rights that govern how we collect, use and process your personal data. These rights provide transparency and control and ensure that data is processed fairly and lawfully. We encourage all users to familiarize themselves with these rights listed below and to exercise them if necessary.

• Access and correction: You can request a copy of the personal information we hold about you and request corrections if you discover inaccuracies or outdated data about you;
• Erasure and restriction: Under certain circumstances (for example, if the data is no longer needed or you have withdrawn your consent), you can request that we delete the information completely or temporarily restrict its processing;
• Portability: If you wish to change services, we can provide your data in a standard, machine-readable format for transfer to another operator;
• Objection to processing: You can object to certain uses of your data (such as receiving marketing materials), even if such processing is entirely lawful.

To exercise any of these rights or for more information, please contact our Data Protection Officer at support@zumospin.com. We respond to all reasonable requests in accordance with data protection laws and within the timeframes set out in them.

At Zumospin, we are equally clear that security and privacy go hand in hand. Protecting your personal data is not only our legal obligation, but also the basis of trust between us and our customers. We take a multi-layered approach to security – both digital and physical – and this includes strict internal policies and advanced technologies.
Data protection is truly our priority. We use technical and organizational measures to prevent unauthorized access, leaks and misuse of your data.

If you believe that your privacy rights have been violated, you can always contact our Data Protection Officer. We deal with all requests promptly and accurately.

If you are not satisfied with our response, you can refer the complaint to your national data protection authority.

Our Privacy Policy is periodically reviewed and updated in accordance with changes in legislation or the functionality of our platform. We notify our users in advance of any significant changes.

As our customer, you are required to provide accurate and up-to-date information about yourself. Providing false or misleading information may result in your account being blocked or other unpleasant restrictions.

We recommend that you regularly check and, if necessary, update your information in your game account. This will help avoid service interruptions or compliance issues.