Terms and Conditions

Before you start using our site, first of all, carefully read the Terms and Conditions described below. You automatically accept all the provisions of these Terms the moment you start interacting with our platform.

These Terms define the legal relationship between the player and the operator, in other words between you and our platform. The Terms are governed by the laws of the country in which our Company is registered. They can be updated at any time, and although we will indeed try to notify our users of all important changes, at the same time, the player is obliged to regularly check this page of our site for updates.

  • These Terms are a binding agreement between you and our Company;
  • If you do not agree with any part of the Terms, simply do not use our site;
  • The English version of the Terms is decisive.
Read ZumoSpin’s terms before playing.

Participation and Restrictions

Participation in our platform is only available to players who meet both the age and jurisdiction requirements. Each player is responsible for checking and ensuring that the laws of the country in which he resides and is located permit gambling.

You may continue to use our site only if:

  • You are at least 18 years old (or have reached another legal age in your country);
  • You are in a country where gambling is legal;
  • You must check for yourself whether gambling is legal in your country.

Some countries prohibit the use of our platform. Players from such jurisdictions may be blocked by us and their transactions and winnings with us may be cancelled. The same applies to players from countries under international sanctions or under regulatory restrictions.

The Company may ask you to confirm your age or place of residence. Depending on this, we may suspend your access (if you do not meet the conditions we require, as described above).

Creating an Account

To start playing for real money, you must first create a personal account. We allow one account per person, household, IP address and device.

If a user attempts to create additional accounts, we reserve the right to close all linked accounts and void all winnings. However, if a user has a legitimate need to open a new account, they must first contact support.

The player must provide accurate and up-to-date information, including an email address. We are not responsible for any problems caused by false or outdated registration information.

To protect your account and comply with the rules, we recommend:

  • Use a strong, unique password that you keep secret;
  • Do not share your login details for our platform with others;
  • Monitor the activity in your account yourself, and notify us of any suspicious activity if any;
  • Check yourself that all personal data you have provided is current and correct.

Any misuse of the account resulting from negligence in protecting login credentials is the sole responsibility of the player.

Funds cannot be transferred between accounts. In addition, we reserve the right to correct erroneous transactions and require players to report errors, and the use of such by players for personal purposes is prohibited.

Deposits and Withdrawals

To start playing for real money, after registration, you must deposit funds into your gaming account. Our platform supports various deposit/withdrawal methods, with different rules and restrictions applicable to different methods.

On our platform, users can make deposits in both fiat currencies and approved cryptocurrencies, but the means of payment must belong to the account owner. Bonus funds must meet the wagering requirements before the user can withdraw them. Failure to do so may result in the loss of both the bonus and any winnings associated with it.

Deposits:

  • Deposit limits vary depending on the player’s location (jurisdiction) and payment method (chosen by the player);
  • Only personal payment cards or wallets can be used;
  • Real funds are used first, and bonus funds become available for use later.

Withdrawals are possible once the player has fulfilled all the requirements for verifying their identity. We may also request identification documents to comply with our Know Your Customer (KYC) policy. No withdrawal will be processed until this mandatory verification has been completed.

Withdrawal Conditions:

  • Minimum amount from 50 to 120 EUR (amount depends on region and method);
  • Funds must be withdrawn using the same method that the player previously used to deposit;
  • There may be differences in exchange rates, although all our user accounts are in EUR.

Some withdrawal methods (especially those involving international bank transfers) may involve additional fees from third parties.

Understanding and Following These Rules Allows the Player to Effectively Manage Their Funds and Avoid Time Delays

Bonuses and wagering rules

We offer bonuses to our players as part of our promotions or personal incentives for the player. There are certain rules regarding bonuses, bonuses must be used in accordance with these terms (they can be found on the website).

When a player receives bonus funds, these funds are kept separate from the real money deposits they made. Bonus funds must then be wagered a certain number of times before they can be withdrawn. If a player attempts to withdraw these bonus funds but has not met the wagering requirements, then both the bonus and any winnings made with it may be voided by us.

Typical bonus terms:

  • A minimum wagering multiplier (e.g. 30x the bonus amount) before a withdrawal is allowed;
  • A deadline by which the wagering must be completed, usually within a few days;
  • A maximum bet size when playing with bonus funds.

On our platform, a player is prohibited from using strategies such as delaying bonus rounds, saving activated bonus features for later use, or betting patterns designed to circumvent wagering requirements. If we detect such activity, we reserve the right to confiscate winnings and then block further withdrawals by such a user.

A player must carefully read the terms of the specific bonus provided during our offer and avoid unfair gaming tactics. We monitor gameplay for compliance with these terms and take violations and violators seriously.

Bonuses are intended to enhance the user’s enjoyment of the game itself, but in no way to obtain a guaranteed profit. Responsible use of bonus offers will contribute to the best gaming experience on our platform.

Game Availability and Restrictions

Some games on the Company’s platform may not be available in certain countries. This is due to restrictions imposed by game providers or due to applicable legal requirements. These restrictions are beyond our control, but may change over time.

Games may be blocked based on:

  • Restrictions set by the software providers themselves based on the region;
  • Local gambling laws that apply in your jurisdiction.

We reserve the right to close an account, void winnings or withhold special payments if a player circumvents regional restrictions using unauthorized tools.

Also, some branded slots or jackpot games may be restricted in certain regions due to licensing issues. The player should check our website for the latest list of game availability in their jurisdiction.

For example, games from the NetEnt provider (such as Planet of the Apes, Vikings or Narcos) are not available in many countries (including China, India, Russia, the USA). And jackpot games (such as Mega Fortune) are restricted for users in Australia, Italy and others. Such restrictions may apply to entire categories of games or to individual games based on intellectual property agreements.

Responsible Gaming and Account Closure

We encourage you to play responsibly and use the tools offered by our site to set limits (if necessary). These include deposit limits, loss limits, session time reminders, and self-exclusion features. These tools are available through your account settings or can be requested and activated by contacting our support team.

If you choose to self-exclude, your gaming account will be blocked immediately. We will, on our part, make efforts to prevent such a player from creating new accounts. However, we cannot guarantee this for all devices or with all email addresses. In any case, it is primarily your responsibility not to try to circumvent the gaming restrictions that you have set (for yourself personally).

We may also initiate account closure if we suspect fraud, abuse, or a violation of the Terms and Conditions described here.

Inactive Accounts

Accounts that have been inactive for 12 consecutive months are given the status of inactive. We may impose a monthly administrative fee on such accounts (if the balance on them is positive).

  • 10 EUR or equivalent may be withheld from such accounts every month;
  • The charges will stop as soon as such a gaming account becomes empty or is reactivated by its owner.

Before withholding the inactivity fee, we will try to notify the player by writing to him at the email address specified in his personal information. To reactivate, the player simply needs to log in to his account, then the status of his account as inactive is automatically removed.

Limitations of Liability

The company is not responsible for losses caused by system errors, technical failures or actions on the part of players. It is the player who assumes full risk when entering the game using our gaming platform.

Also, the company is not responsible for:

  • Technical problems or force majeure;
  • Breach of the Terms by the player;
  • Unauthorized access to the player’s account due to the player’s own negligence;
  • Hardware or software malfunctions by the player.

Any winnings obtained due to software errors may be cancelled by us. Players are obliged to report any such malfunctions.

Anti-fraud Measures

Our platform has a strict anti-fraud policy. Suspicious behavior (bonus abuse, chargebacks, account sharing) may result in forced closure of your account and the loss of all winnings.

Prohibited actions:

  • Using multiple accounts;
  • Exploiting bonus rules or software bugs;
  • Colluding with other players on our platform;
  • Using bots or automated software.

By fraud we mean:

  • placing risky bets only after meeting wagering requirements;
  • hiding real funds behind bonus funds;
  • using delayed spins or saved bonus rounds for an unfair advantage.

Finally, attempting to deposit from unauthorized sources or providing false information may also be considered fraud by us.

We reserve the right to conduct random account checks or request additional documents if fraudulent activity is suspected on the part of a player. All funds obtained by such fraudulent means will be confiscated in our favor. If necessary, we may initiate legal proceedings against such a user, and in addition, such players may be permanently blocked from our platform.

Intellectual Property

All content, games and software on our site are protected by relevant intellectual property laws. Players are allowed to use the site for personal, non-commercial purposes only.

It is prohibited to:

  • Reproduce or distribute content from our site without obtaining the appropriate express permission from us;
  • Modify or adapt the materials of our site;
  • Use the resources of the site for commercial gain;
  • Archive or collect the content of the site for transmission and use by third parties.

Violation of these rules may entail serious legal consequences, as well as permanent blocking of the corresponding user.

Complaints and Disputes

Players can submit complaints to our support service. If the matter is not resolved, it can be referred to independent regulatory bodies (listed on the website).

Complaint process:

  • You send your complaint via email or the online form on the website;
  • We will review it and respond to you within a reasonable time;
  • If necessary, we will refer the complaint to an external dispute resolution body.

In the event of a dispute, server logs will be considered the final argument in determining the outcome.

Final Provisions

We reserve the right to change these Terms and Conditions at any time. Your continued use of our site means that you unconditionally accept the updated version of the rules.

Violation of the Terms and Conditions may result in suspension, permanent closure of your account or permanent loss of winnings.

By using your platform, the player confirms that he/she understands and accepts all the terms and obligations set forth herein.

These Terms and Conditions constitute an agreement between the player and the Company. Any previous versions are superseded by this version of the Terms and Conditions.

This agreement covers all aspects of user interaction, including account registration, deposits, withdrawals, bonus use, game behavior and interaction with our support service. Oral or written statements by Company employees that contradict these Terms are not binding unless they are formally executed and published on the website.

Updated: